Along with traditional support methods such as the telephone, e-mail messages and meetings, the electronic highway that today connects the customer with SoftOne support services gives access to new support methodologies, affecting support time, cost and quality. SoftOne customers can now enjoy support services over the Internet, without ever exiting their Soft1 application.
Examples of support services over the Internet
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- Live update
- Chat between user and supporter with simultaneous, if necessary, external data transfer (for example, xls)
- Design, installation, modification of reports or document forms or screens or menu, with or without addition of new jobs
- Access to SoftOne Knowledge Base or Soft1 Forum, Blog etc for guidelines, tricks etc.
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- Addition of fields or tables in customer's data base
- Design, installation, modification of data exchange scenarios (for example, with Excel)
- Customer authorization granted to supporter so that he/she can get control of the customer's isntallation in order to provided support services direclty
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