{"id":13646,"date":"2018-11-15T14:22:51","date_gmt":"2018-11-15T14:22:51","guid":{"rendered":"https:\/\/www.softone.ro\/blog\/?p=13646"},"modified":"2020-10-09T14:30:36","modified_gmt":"2020-10-09T14:30:36","slug":"crm-ul-dumneavoastra-are-nevoie-de-un-upgrade","status":"publish","type":"post","link":"https:\/\/www.softone.ro\/blog\/?p=13646","title":{"rendered":"CRM-ul dumneavoastr\u0103 are nevoie de un upgrade?"},"content":{"rendered":"<p>Pentru majoritatea afacerilor, CRM este o aplica\u021bie esen\u021bial\u0103. Cu toate acestea, implementarea unui sistem CRM nu este un proces unic pe care \u00eel pute\u021bi uita ulterior. Chiar dac\u0103 la \u00eenceput totul este configurat perfect, \u00een timp pot fi necesare ajust\u0103ri \u0219i \u00eembun\u0103t\u0103\u021biri. Este important s\u0103 \u00eencepe\u021bi s\u0103 evalua\u021bi modul de \u00eembun\u0103t\u0103\u021bire a sistemului dumneavoastr\u0103\u00a0existent. Iat\u0103 c\u00e2teva semne c\u0103 este timpul s\u0103 face\u021bi upgrade la CRM:<\/p>\n<p><strong>Raportare deficitara<\/strong><\/p>\n<p>O solu\u021bie CRM care func\u021bioneaz\u0103 bine ar trebui s\u0103 genereze rapoarte de v\u00e2nz\u0103ri f\u0103r\u0103 interven\u021bie uman\u0103, f\u0103r\u0103 b\u0103t\u0103i de cap \u0219i f\u0103r\u0103 \u00eent\u00e2rzieri semnificative. Dac\u0103 CRM-ul dumneavoastr\u0103 nu poate face fa\u021b\u0103 acestei sarcini rapid \u0219i eficient, este mai mult o pierdere de resurse valoroase \u0219i mai degrab\u0103 un obstacol dec\u00e2t un avantaj strategic, a\u0219a cum ar trebui s\u0103 fie. Dac\u0103 personalul dumneavoastr\u0103 pierde timpul pe task-uri inutile, este timpul s\u0103 c\u0103uta\u021bi o alternativ\u0103 la sistemul existent.<\/p>\n<p><strong>Nu exista interoperabilitate<\/strong><\/p>\n<p>Integrarea este un trend important, \u00een special atunci c\u00e2nd este vorba de aplica\u021bii Cloud, iar acest lucru este valabil mai ales pentru CRM. Teoretic, orice platform\u0103 software poate func\u021biona perfect cu o alt\u0103 platform\u0103, dar, \u00een practic\u0103, apar probleme. Pentru majoritatea aplica\u021biilor CRM \u00een Cloud, integrarea este simpl\u0103 \u0219i f\u0103r\u0103 complica\u021bii. Deci, dac\u0103 sistemul dumneavoastr\u0103 necesit\u0103 o interven\u021bie uman\u0103 semnificativ\u0103, precum \u0219i timp pentru a transfera date c\u0103tre o alt\u0103 platform\u0103, atunci ceva este \u00een neregul\u0103 \u0219i ar trebui s\u0103 lua\u021bi \u00een considerare alternativa reprezentat\u0103 de un sistem CRM modern \u0219i tot ceea ce el are de oferit.<\/p>\n<p><strong>Probleme cu add-on-uri \u0219i customiz\u0103ri<\/strong><\/p>\n<p>Este, cu siguran\u021b\u0103, frustrant s\u0103 cheltui\u021bi mult timp \u0219i bani pentru anumite customiz\u0103ri importante ale CRM, doar pentru a vedea c\u0103 acestea nu vor mai fi disponibile \u00een urm\u0103toarea actualizare. Dac\u0103 acest lucru se \u00eent\u00e2mpl\u0103 frecvent cu add-on-urile \u0219i customiz\u0103rile, atunci ar trebui s\u0103 v\u0103 g\u00e2ndi\u021bi la schimbarea sistemului \u00een totalitate. Dac\u0103 ave\u021bi nevoie de un num\u0103r mare de customiz\u0103ri, iar acest lucru nu face dec\u00e2t s\u0103 v\u0103 cauzeze probleme, atunci probabil este timpul s\u0103 face\u021bi upgrade. \u00cen final, s-ar putea s\u0103 descoperi\u021bi c\u0103 ceva care a necesitat o manipulare special\u0103, face parte acum din pachetul standard.<\/p>\n<p><strong>CRM-ul \u00ee\u0219i arat\u0103 &#8220;v\u00e2rsta&#8221;<\/strong><\/p>\n<p>De\u0219i solu\u021biile CRM \u00een Cloud pot fi alegerea preferat\u0103 de majoritatea firmelor in prezent, unele \u00eenc\u0103 folosesc o serie de solu\u021bii in-house din diverse motive. Astfel de implement\u0103ri s-ar putea s\u0103 fi func\u021bionat \u00een trecut, dar \u00een epoca transform\u0103rii digitale, \u00een care companiile ar trebui s\u0103 fie extrem de flexibile pentru a r\u0103spunde la schimb\u0103rile constante ale pie\u021bei \u0219i la inova\u021biile tehnologice, solu\u021biile CRM rigide \u0219i instabile men\u021bionate mai sus au cele mai multe \u0219anse s\u0103 trag\u0103 \u00een jos o afacere.<\/p>\n<p>Principalul motiv sunt costurile opera\u021bionale \u0219i de mentenan\u021b\u0103 care pot fi destul de ridicate. \u00cen plus, este posibil ca acestea s\u0103 nu poat\u0103 fi integrate cu alte aplica\u021bii de business importante. \u00cen acest caz, este probabil timpul s\u0103 face\u021bi un upgrade al solu\u021biei CRM. Aceast\u0103 schimbare se va dovedi a fi doar benefic\u0103 pentru afacerea dumneavoastr\u0103.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pentru majoritatea afacerilor, CRM este o aplica\u021bie esen\u021bial\u0103. Cu toate acestea, implementarea unui sistem CRM nu este un proces unic pe care \u00eel pute\u021bi uita ulterior. Chiar dac\u0103 la \u00eenceput totul este configurat perfect, \u00een timp pot fi necesare ajust\u0103ri \u0219i \u00eembun\u0103t\u0103\u021biri. Este important s\u0103 \u00eencepe\u021bi s\u0103 evalua\u021bi modul de \u00eembun\u0103t\u0103\u021bire a sistemului dumneavoastr\u0103\u00a0existent. Iat\u0103 &hellip; <a href=\"https:\/\/www.softone.ro\/blog\/?p=13646\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">CRM-ul dumneavoastr\u0103 are nevoie de un upgrade?<\/span><\/a><\/p>\n","protected":false},"author":11,"featured_media":13971,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[101,91],"tags":[692,171],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>CRM-ul dumneavoastr\u0103 are nevoie de un upgrade? - SoftOne Technologies S.A.<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.softone.ro\/blog\/?p=13646\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"CRM-ul dumneavoastr\u0103 are nevoie de un upgrade? - SoftOne Technologies S.A.\" \/>\r\n<meta property=\"og:description\" content=\"Pentru majoritatea afacerilor, CRM este o aplica\u021bie esen\u021bial\u0103. Cu toate acestea, implementarea unui sistem CRM nu este un proces unic pe care \u00eel pute\u021bi uita ulterior. Chiar dac\u0103 la \u00eenceput totul este configurat perfect, \u00een timp pot fi necesare ajust\u0103ri \u0219i \u00eembun\u0103t\u0103\u021biri. Este important s\u0103 \u00eencepe\u021bi s\u0103 evalua\u021bi modul de \u00eembun\u0103t\u0103\u021bire a sistemului dumneavoastr\u0103\u00a0existent. 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