{"id":13795,"date":"2019-09-09T11:07:40","date_gmt":"2019-09-09T11:07:40","guid":{"rendered":"https:\/\/www.softone.ro\/blog\/?p=13795"},"modified":"2019-10-25T10:52:37","modified_gmt":"2019-10-25T10:52:37","slug":"erp-and-crm-o-combinatie-de-succes","status":"publish","type":"post","link":"https:\/\/www.softone.ro\/blog\/?p=13795","title":{"rendered":"ERP &#038; CRM: O combina\u021bie de succes!"},"content":{"rendered":"<p>ERP \u0219i CRM automatizeaz\u0103 procesele de afaceri, eficientiz\u00e2nd astfel opera\u021biunile. Combinarea celor dou\u0103 sisteme \u00eentr-o singur\u0103 solu\u021bie ofer\u0103 o func\u021bionalitate mai mare, o rata de adoptie mai mare in randul angajatilor, un nivel de acuratete a datelor mai mare si o viziune de ansamblu cu privire la clientii companiei.<\/p>\n<p><strong>Func\u021bionalitate maxim\u0103<\/strong><\/p>\n<p>Integrarea sistemelor ERP \u0219i CRM permite companiilor s\u0103 efectueze opera\u021biuni care nu sunt posibile atunci c\u00e2nd folosesc aceste solu\u021bii separat. Cum? Pentru \u00eenceput, diferite departamente din cadrul unei afaceri (de exemplu, V\u00e2nz\u0103ri, Marketing \u0219i Financiar) vor putea \u00eemp\u0103rt\u0103\u0219i datele mai u\u0219or \u0219i mai rapid. Mai mult, odat\u0103 ce o afacere finalizeaz\u0103 integrarea celor dou\u0103 sisteme, accesul la datele lor va fi posibil de pe o singur\u0103 sta\u021bie de lucru. Utilizatorii nu vor fi nevoi\u021bi s\u0103 comute \u00eentre dou\u0103 sisteme diferite si se vor reduce considerabil situatiile in care datele vor fi duplicate. \u00cen cele din urm\u0103, integrarea ofer\u0103 o gestionare \u00eembun\u0103t\u0103\u021bit\u0103 a factur\u0103rii, precum \u0219i colectarea \u0219i vizibilitatea mai precis\u0103 a datelor, ceea ce duce la o productivitate sporit\u0103.<\/p>\n<p><strong>Rata de adop\u021bie optimizat\u0103<\/strong><\/p>\n<p>\u00cenv\u0103\u021barea ambelor sisteme CRM \u0219i ERP \u00een acela\u0219i timp, poate provoca scepticism sau chiar disconfort angaja\u021bilor, mai ales at\u00e2t timp c\u00e2t este necesar\u0103 o preg\u0103tire suplimentar\u0103. Aceasta este o provocare pentru orice business si poate duce la rate sc\u0103zute de adop\u021bie, cel pu\u021bin \u00een faz\u0103 incipient\u0103. Rezultatele pozitive \u00eencep s\u0103 apar\u0103 progresiv, deoarece devine mai u\u0219or pentru angaja\u021bi s\u0103 colecteze \u0219i s\u0103 analizeze date. Astfel, ei se vor familiariza cu solu\u021bia unificat\u0103 \u0219i vor \u00eenv\u0103\u021ba toate caracteristicile acesteia.<\/p>\n<p><strong>Acurate\u021bea datelor<\/strong><\/p>\n<p>At\u00e2t sistemele ERP, c\u00e2t \u0219i cele CRM ofer\u0103 valori foarte precise, iar conexiunea lor are rezultate \u0219i mai bune. Companiile vor putea monitoriza datele de pe parcursul lan\u021bului de aprovizionare sau ciclul de via\u021b\u0103 al clien\u021bilor, av\u00e2nd \u00een acela\u0219i timp acces la cele mai recente informa\u021bii cu privire la activitatea companiei. Cercet\u0103rile relevante au ar\u0103tat c\u0103 valorile precise ajut\u0103 \u00eentreprinderile s\u0103-\u0219i planifice viitorul mai eficient, s\u0103 descopere cum se comport\u0103 clien\u021bii lor \u0219i s\u0103 afle ce p\u0103rere au oamenii despre brandul lor.<\/p>\n<p><strong>Managementul clien\u021bilor \u2013 abordarea exhaustiv\u0103<\/strong><\/p>\n<p>Integrarea ERP \u0219i CRM ofer\u0103 \u00eentreprinderilor o viziune mai cuprinz\u0103toare a clien\u021bilor, a managementului lor \u0219i, implicit, a comportamentelor lor: istoricul achizi\u021biilor, interesele \u0219i datele de contact. Toate aceste informa\u021bii sunt afi\u0219ate pe un singur tablou de bord care permite \u00eentreprinderilor s\u0103 monitorizeze direct datele clien\u021bilor. Combina\u021bia dintre ERP \u0219i CRM optimizeaz\u0103 managementul clien\u021bilor \u0219i, ca urmare, \u00eentreprinderile exceleaz\u0103 la capitolul \u201cRelatii cu clien\u021bii\u201d.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ERP \u0219i CRM automatizeaz\u0103 procesele de afaceri, eficientiz\u00e2nd astfel opera\u021biunile. Combinarea celor dou\u0103 sisteme \u00eentr-o singur\u0103 solu\u021bie ofer\u0103 o func\u021bionalitate mai mare, o rata de adoptie mai mare in randul angajatilor, un nivel de acuratete a datelor mai mare si o viziune de ansamblu cu privire la clientii companiei. Func\u021bionalitate maxim\u0103 Integrarea sistemelor ERP \u0219i &hellip; <a href=\"https:\/\/www.softone.ro\/blog\/?p=13795\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">ERP &#038; CRM: O combina\u021bie de succes!<\/span><\/a><\/p>\n","protected":false},"author":11,"featured_media":13796,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[101],"tags":[171,141],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>ERP &amp; CRM: O combina\u021bie de succes! - SoftOne Technologies S.A.<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.softone.ro\/blog\/?p=13795\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"ERP &amp; CRM: O combina\u021bie de succes! - SoftOne Technologies S.A.\" \/>\r\n<meta property=\"og:description\" content=\"ERP \u0219i CRM automatizeaz\u0103 procesele de afaceri, eficientiz\u00e2nd astfel opera\u021biunile. 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