Company name

PwC

Industry

Assurance, Advisory and Tax Services

Application replaced

Kefalaio

Soft1 application

Soft1 300

Implemented by

SoftOne Technologies S.A.





PwC



PricewaterhouseCoopers (PwC) is a network of firms in 157 countries with more than 208.000 people who are committed to delivering quality in assurance, advisory and tax services. Having offices in Athens and Thessaloniki, PwC offers -among other professional services- a wide spectrum of outsourcing services in the finance and accounting area to more than 140 enterprises and multinational organizations in Greece.




  • Efficiently supervise all accounting outsourcing operations to ensure regulatory compliance
  • Centrally manage more than 140 customer databases in a flexible manner
  • Optimize data migration process for enrolling new customers to PwC’s software application
  • Reduce complexity and high costs arising from accounting and bookkeeping outsourcing services
  • Timely detect changes and updates made to customers’ software applications
  • Easily update all customer databases with any tax legislation changes
  • Reduce PwC’s “dependency” on every single software vendor operating in the Greek market

  • Implemented “Soft1 300” software solution, incorporating all existing customer databases in a single platform
  • Developed a powerful workflow and project management system to promptly identify and resolve any outstanding issues
  • Utilized Soft1’s extremely friendly user interface to implement a single, standardized process control for monitoring all PwC customers
  • Exploited Soft1’s rich functionality to instantly transfer setup or/and changes made in a single database, to all existing customer databases
  • Provided necessary functionality to simultaneously upgrade all customer databases with new features and tax reforms
  • Designed advanced processes to automate complex accounting tasks such as generating financial statements or submitting tax forms online
  • Used Soft1’s embedded reporting tools to automatically produce extensive financials reports

  • Optimized business processes, less complexity and significant cost savings
  • Advanced process control, ensuring top quality in outsourcing services
  • Real-time information and improved decision making processes
  • 20% saving in customers’ invoice data entry processing time
  • Significantly increased user satisfaction and customer perceived value ratios
  • 50% reduction in new customers’ data migration cut-over time
  • 60% less incoming support requests, related to the use of Soft1 (vs PwC’s previous software application)


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