Company name

Service One S.A.

Industry

Electric & Electronic Appliances

Application replaced

UNIX - EX WAN - WIN CE

Soft1 application

Soft1 Cloud ERP

Implemented by

DIGIMARK S.A. , Connect Line S.A.




"Utilizing the solutions offered by SoftOne, we achieved the integration and automation of our operations, as well as the direct control of our data, thus drastically reducing the possibility of errors. The real-time access to data considerably improved the daily operations of both our sales teams, and hundreds of our partners nationwide, reducing the time needed to service our customers."

Angelos Fragkoulidis, IT Services Director, Service One S.A.





Service One



Service One S.A. is a 99% subsidiary of FourlisTrade S.A. and a member of FourlisGroup, one of the leading group of companies in Greece and the Balkans in providing quality consumer durable goods. The company has developed one of the best-organized field service structures, which is able to provide prompt and effective network-wide support in Electric and Electronic appliances and Home Furnishings.




  • Develop a unified software system
  • Eliminate any possible mistakes during data entry
  • Reduce IT maintenance costs
  • Modernize data entry procedures
  • Create historical records for repairs and warranties
  • Support the operations of teams working away from the office
  • Real-time data processing and complex reports creation
  • Reduce time-service

  • Integrated all business functions in a system with real time data transfer
  • Created and automated information entry process to eliminate possible mistakes during manual entry
  • Created an online database keeping historical records for service and warranties
  • Simplified the invoice process
  • Implemented an automated procedure for real-time data processing and reporting
  • Created a custom solution applied on windows 8 tablets to serve teams working away from the office

  • Improved time need to process information
  • Significantly reduced the time-service
  • Automation of field service and refill order/receive process
  • Reliable and real-time data transfer to mobile service units
  • Speedy and reliable data entry process
  • Significant reduction in operating costs


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